Returns Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging


To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable)


- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 14 days after delivery


Refunds (if applicable)

If rejected at point of delivery with no fault, other than advertised, SWAE Furniture may with hold some of your payment to cover open & check delivery costs incurred by SWAE.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Collections can be arranged at a cost providing SWAE are notified within the 14 day policy.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@swaeconsultancy.com 


Shipping

Any collections/ must be arranged with our third party provider B Star VIP.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. 

Please contact info@swaeconsultancy.com for pricing.